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Refund and Returns Policy

Effective Date: 01-Jan-2023

This Refund and Returns Policy outlines the terms and conditions for refunds and returns for products purchased from Hashoob Trading FZE (“we,” “us,” or “our”).

  1. Refund Policy

1.1 Money-Back Guarantee: We offer a 100% money-back guarantee on all our products. If you are not completely satisfied with your purchase, you may request a refund within [number of days] days from the date of purchase.

1.2 Eligibility: To be eligible for a refund, the following conditions must be met:

  • The product must be in its original condition, unused, and undamaged.
  • The request for a refund must be made within the specified timeframe.
  • Proof of purchase, such as the order number or receipt, must be provided.

1.3 Refund Process: To request a refund, please contact our customer service team at [insert contact information]. We will guide you through the process and provide instructions for returning the product.

1.4 Refund Method: Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original method of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

  1. Returns Policy

2.1 Return Process: If you need to return a product for any reason other than a refund, please contact our customer service team at info@hashoobtrading.com. We will provide you with instructions on how to return the product.

2.2 Eligibility: To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and undamaged.
  • The request for a return must be made within 7 days from the date of purchase.
  • Proof of purchase, such as the order number or receipt, must be provided.

2.3 Return Shipping: Unless the return is due to our error or a defective product, the cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe return of the product.

2.4 Exchange: If you wish to exchange a product for a different size, color, or style, please contact our customer service team at info@hashoobtrading.com. We will assist you with the exchange process and provide further instructions.

  1. Exceptions

3.1 Sale Items: Sale items are generally non-refundable and non-returnable unless they are defective or damaged. Please refer to the specific terms and conditions stated during the sale.

3.2 Customized or Personalized Items: Customized or personalized items are non-refundable and non-returnable unless they are defective or damaged.

  1. Contact Us

If you have any questions or concerns regarding our refund and returns policy, please contact us at info@hashoobtrading.com. Our customer service team will be happy to assist you.